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Terms & Conditions

The terms and conditions herein shall be incorporated in all agreements between STS Enterprises Pty Ltd / Trading as STS STONE and its Customers.

1. General 

The Customer shall purchase the products in accordance with STS STONE written or verbal quotation. Any advice given by STS STONE or its employees regarding application, storage or use of any product is followed entirely at Customer’s discretion and STS STONE shall not be liable for any problems that arise due to incorrect installation of any products supplied. 

Any quotation provided by STS Stone shall lapse if not accepted by the Customer within 30 days from the date of such quotation.

All orders are accepted subject to variations in thickness (calibration) & all other dimensions; variations in colour, grain structure and veining, as well as pitting, fissures, cracks & veins are also to be expected in tiles and slabs. STS STONE shall not be liable for any such variations that may occur in materials supplied.

Sufficient products should be ordered, considering wastage, cuts and future repairs. There will be no guarantee is given that subsequent supplies will match in shade or be available in the future.

STS STONE shall not be liable in any respect for advice provided regarding fixing, grouting, cleaning or maintenance of any product.

We recommend the accepted practice of “blending” all natural stones between crates to help minimise any naturally occurring variances. All materials should be thoroughly checked for their suitability before cutting or installation. STS STONE will not be held liable for any attempts by the manufacturer to repair, fill or disguise such inherent flaws as they are common and are acceptable international practices.

STS STONE accepts no responsibility in respect of variations between samples provided or shown to the Customer and actual stone supplied. Samples provided represent general characteristics of the stone and are indicative only.

Some Travertine material is sold as “Filled”. STS STONE accepts no responsibility for any “Filling” which becomes dislodged.

Warranty: The Customer accepts that all natural stone products carry no warranties whatsoever.

To the extent permitted by the Trade Practices Act, STS STONE’s responsibility is limited to the replacement of materials supplied only and STS STONE shall not be liable for any loss or damage incurred by the Customer whether caused by defective materials or otherwise.

STS STONE strongly recommends that natural stone tiles & slabs be laid only by a qualified & experienced masons and tilers. Inexperience with these materials can result in damages to the stone and incorrect installation. STS STONE shall not be liable for any loss incurred by the Customer as a result of such damages or breakages.

The Customer shall not be entitled to make any claim against STS STONE after the material has been cut or fixed.

STS STONE is not liable for changes in the physical appearance of the stone after installation.

No guarantee is given as to slip/wear resistance or maintenance requirements for material supplied.

“Spot fixing” is NOT recommended by Australian Standards & should be avoided at all times

STS STONE provides no guarantee or advice on installation, fixing, grouting or gluing of stone tiles. It is a responsibility of the client to engage tilers experienced with natural stone.

STS STONE has a rigorous quality control system in scrutinising the material prior to dispatch. Customers should be aware that there could be some material with chips due to the weight of the stone and transportation distance. Chipped tiles are generally used for cutting. STS STONE suggests that Customers order extra minimum 10-15% and 15-20% for bathrooms to allow for wastage, cutting on site and spares.

All Natural Stone requires sealing before and after fixing. STS STONE can advise appropriate sealer for the chosen stone.

2. Payment Terms:

Goods can be paid for by EFT and/or Visa and Master Cards.

Credit Card transactions over the phone will incur a 1.5% bank surcharge.

Tiles & Slabs in Stock: Minimum 50% deposit to reserve the stock. Full balance payable within 30 days of purchase.

Tiles & Slabs from Overseas: Minimum 50% deposit to place the order. Full balance payable on goods arrival to Australia port.

Made to Measure items: Minimum 50% deposit to reserve the stock. Full balance payable pre-production.

 STS STONE retains ownership of the goods until the order has been paid in full.

Bank details:

Name: STS Enterprises NSW P/L
BSB: 082-140
Account No: 26 803 2417 (NAB)

3. Delivery and Storage

STS Stone is not a common carrier and does not accept any obligation of liability of common carriers. Where STS STONE is contracted to organise delivery, delivery costs will be provided at the time of purchase and will form part of the purchase price.

All deliveries are outsourced to independently owned and operated freight & courier services. Delivery will be kerbside or to the nearest accessible and safe point for the address stated.

STS STONE will make all reasonable efforts to deliver to the Customer on the agreed date, however, will not be liable for any failure to deliver or delayed delivery; any damage or loss during delivery or any damage to persons or property caused during delivery.

Failure to comply with the specified delivery date shall not constitute a breach of these T&C and STS STONE will not accept liability for any cost incurred due to late delivery or failure to deliver nor shall it entitle the Customer to cancel this contract. The Customer or their agent must be present at the time of delivery, unless instructed otherwise. STS STONE will not be liable for any damage/theft of such goods.

Storage: For stock items storage will be free of charge for 30 days after invoice date or by agreement.  After that period, storage fee will be charged at a rate of $20 per crate/per week. Any storage fees are to be paid prior to delivery of goods.

For goods ordered from overseas, storage will be free of charge for 30 days after arrival, unless agreed otherwise prior. After that period, above charge will apply.

There will be no insurance coverage of any paid goods should the Customer choose to store at STS STONE premises.

4. Indent & Special Orders

A minimum of 14-16 working weeks from the date of placement of order & deposit should be allowed for overseas orders.

All special orders placed upon Customer’s request/instruction are subject to a minimum (non-refundable) 50% deposit paid at time of order.

Indent orders are irrevocable and cancellation of indent & special orders for products made to Customer’s specifications, or items that are not part of our core range, will not be accepted once production has commenced.

In the event that the Customer no longer wants the products, there will be no refunds of any monies paid. In addition, STS STONE will require full payment for the ordered products regardless whether the Customer takes delivery or not.

5. Cancellations of items from stock

In the event that the Customer cancels an order and/or delivery of products:

STS STONE will retain any deposit paid by the Customer in respect of the products; and

The Customer shall be liable to STS STONE for any additional losses incurred as a result of cancellation (including, but not limited to, delivery costs, storage costs and any loss of profits).

6. Defects

The Customer must inspect the products on delivery and notify STS STONE in writing within 48 hours of delivery of any evident defect/damage or shortage in quantity. Upon such notification the Customer must allow STS STONE to inspect the products.

Defects will only be accepted to return provided that

(a) the Customer has complied with the above provisions

(b) STS STONE has agreed that the products are defective

(c) the products are returned within a reasonable time and in a condition in which they were delivered.


Notwithstanding the above, STS STONE shall not be liable for any defect or damage which may be caused or partly caused by or arise as a result of:

I. the Customer failing to properly maintain or store the products

II. the Customer using the products for any purpose other than that for which they were designed;

III. the Customer continuing the use of any products after any defect became apparent or should have become apparent;

IV. fair wear and tear or any accident.


If the Customer fails to advise STS STONE in writing of any defect within the stated time frame, the Customer is deemed to have accepted the products.

7. Returns

STS STONE may in its absolute discretion accept non-defective products for return.

Returns will be considered for unopened and unused current batches ONLY and must be notified within 48 hours of the original delivery date. No returns will be considered after 30 days. Should STS STONE accept the return, products which were ordered incorrectly, over-ordered or unwanted will be a subject of 30% restocking & handling fee of the value of the return. This charge is in recognition of the costs incurred in preparing and delivering the product to the Customer. There will be no credit for freight originally charged. Freight cost for returns is the Customer’s responsibility and must be pre-paid.

8. Force Majeure

STS STONE will not be liable for any delay in performance, or for the non-performance, of any of its obligations under these T&C by reason of any cause beyond its reasonable control, including but not limited to:

  • Failures or delays by shipping companies resulting in goods being delivered later than the agreed period despite a stated lead time.
  • War, whether declared or not, civil unrest or any other armed conflict, military or non-military interference by any third party state or states, acts of terrorism or serious threats of terrorist attacks, sabotage or piracy, strike or boycott, acts of governments or any other acts of authority whether lawful or unlawful, blockade, siege or sanctions.
  • Accidents, fires, explosions
  • Natural disasters or “acts of God” but not limited to lightening, tornadoes, hurricanes, tsunamis, floods, storms, cyclones, earthquakes, landslide, droughts or any event of a similar nature.
  • Plague, epidemic, pandemic, outbreaks of infectious disease or any other public health crisis, including quarantine or any other employee restrictions, as well as international shipping delays of goods as a result of the aforesaid.
  • Man- made disasters, such as plant fires or floods.
  • Labour disputes or strikes and local and foreign government embargoes or other government actions affecting the supply chain.
  • Power outages or transportation issues.
  • Any products no longer available at the overseas suppliers. When procurement of products becomes exhausted or discontinued, suppliers remove products from stock list or change their terms of sale and the products become otherwise practically unavailable to us for whatever reason.